How to Fix a Hacked Web Site

Has your website been hacked? Do you need urgent restoration of your website to enable your business to continue? A hacked website, is no fun for you. In most cases, if you act quickly after the attack, we can restore your site for you, with minimal disruption to your daily routine. Website attacks are more common on shared hosting platforms. How do you know if you are on one of these? Usually by the cost! A virtual private server or VPS is where you have your own server space, not shared with other clients of the same hosting company. If you are on a VPS hosting plan- you’d know- by the bill! Virtual Private Server Hosting is considerably more expensive than conventional hosting, but this type of configuration provides a higher level of website security.

How do Websites get Hacked?

Most websites are hacked when an attacker is able to exploit a vulnerability in architecture or security, and if you are on a shared hosting plan, it might not necessarily be your fault. Another client on the same plan may have left a security vulnerability exploited. There may be a rogue file within another website which has unleashed a destructive force or php script that has infected the entire server- of which your website is a resident. Another website owner’s poor housekeeping might have resulted in an opening wide enough for an automated attack, such as a dictionary attack or mysql injection. This is not an uncommon scenario.

Restoring or Fixing a Hacked Website

If your website has been hacked and you need it restored in a hurry, contact us.
With the correct information, we can reverse any problems created by hackers, and secure the vulnerability the attacker used to gain access to your web site host.

Provide us with as much of the following information as you’re able to, and we’ll get started right away:

  • the website ftp address
  • the ftp user name and password
  • user name and password for the cPanel
  • any content management administrator username and password
  • location of any backup files of your website you might have online or offline

We will use this information to conduct a review and restoration of your website, and we will get you up and running as soon as possible. If you would prefer to deal with someobody face-to-face over such a sensitive issue, then call us on 03 9554 3279 to make an appointment to come in today.